FAQs

All prices are in
USD. But You can choose your currency from header "Currency Selector" option.

We try our best to
ship items as fast as we can. Please allow 4-7 days production time for your
order to ship out, average shipping times are 15-21 days.Tracking numbers will be updated 3-5 days after
your order has been SHIPPED. If you don't have a tracking number after 7
business please email us at petbeano@gmail.com

We offer a 100 %
money back guarantee, if the product is defective or damaged. We give you 30
days to send it back to us for a full refund. You must ship it back at your own
expense, once we have received the product we will refund the full amount of
your original purchase. Please Include all a name and order number on the
returned parcels.Please note: If you your package is on the way,
you must wait for it to arrive and return it before receiving a refund.

You are able to
cancel your order with no penalty! You must cancel your order before it ships.
If the item is already sent please use our easy return system to get a full
refund.

If you have miss
spelled or auto filled in a incorrect address, simply reply to your order
conformation email and confirm. Once you double check if the address given is
wrong kindly notify us via email at petbeano@gmail.com If the given
address is wrong we can change the address to the correct one within 24 hours.
No refund will be given after the 24 hours of incorrect submission.

Shipping times vary
as we do ship worldwide from different fulfillment centers based on your
location. The average shipping time is 7-18 business days.

Absolutely! We are
here to help you make your home beautiful! Please send us an email to
petbeano@gmail.com and we will be happy to assist you in any way we can.We do receive a large number of emails, If you
wish to get a prompt response please attach your order number and address the
problem clearly, thanks.